Report2Doctor ("R2D", "we", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our blood report analysis service at report2doctor.com.
2. Information We Collect
a) Information you provide:
Blood test report files (PDF, JPG, PNG) — temporarily for analysis
Demographic information: age, gender, ethnicity (for accurate scoring)
Location (city/area) — for doctor matching
Email address — if you create an account for report history
To extract biomarker values from your uploaded report using AI (OpenAI GPT-4o Vision)
To generate health scores using R2D BioIndex V3 scoring engine
To screen for silent health risks
To generate personalized health action plans
To match you with relevant doctors in your city
To generate downloadable PDF health reports
To improve our analysis accuracy and service quality
To build your Health Vault — a personal archive of all your past reports for easy access anytime
To build your Health Timeline — tracking health trends across repeated blood tests over time
To train and improve our advanced AI models for more accurate health analysis
4. Data Processing & AI
Uploaded reports are sent to OpenAI's GPT-4o Vision API for text/value extraction
OpenAI processes this data under their API data usage policy — API data is NOT used to train OpenAI models
Extracted values are processed by our R2D BioIndex V3 engine on our secure servers
Analysis results and extracted biomarker data are stored persistently in your Health Vault, enabling health timeline tracking and longitudinal trend analysis across repeated tests
5. Data Retention & Deletion
Uploaded report files: Stored securely in your Health Vault for ongoing access. You can view previous reports and track health changes over time.
Extracted biomarker data: Retained to power your Health Timeline and enable comparison across repeated blood tests at regular intervals.
Model training: Anonymized and aggregated data from analyses is used to train and improve our AI models for better accuracy and new feature development. Individual reports are not shared externally.
User-initiated deletion: You may request deletion of your data at any time by emailing hello@report2doctor.com. Please note that deleting your data will remove your Health Vault, Health Timeline, and the model's knowledge of your previous health reports and findings. This action is irreversible.
Session data: Cleared after session expiry.
6. Data Sharing
We do NOT:
Sell your health data to any third party
Share individual health data with advertisers
Use your data for purposes other than providing the Service
We may share data with:
OpenAI — for AI-powered report extraction (under their API terms)
Payment gateway providers — for payment processing only (only payment details, not health data)
Legal authorities — if required by law
7. Data Security
All data transmitted between your browser and our servers is encrypted using TLS/SSL (256-bit encryption)
Our backend infrastructure is hosted on Railway (secure cloud platform)
Our frontend is hosted on Vercel (SOC 2 compliant)
Database access is restricted and encrypted
We do not store payment card details — all payments are handled by PCI-DSS compliant payment gateways
8. Your Rights
You have the right to:
Access the health data we hold about you
Correct inaccurate information
Request deletion of your data
Withdraw consent for data processing
Download your analysis results
To exercise these rights, contact hello@report2doctor.com.
9. Cookies
We use minimal cookies for:
Session management (keeping you logged in)
Theme preference (dark/light mode)
We do NOT use advertising or tracking cookies
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
12. Contact
For privacy-related questions:
Email: hello@report2doctor.com Website: report2doctor.com Location: Bengaluru, Karnataka, India